Martin J. Eppler is a Swiss communication and management scholar, Professor of Media and Communication Management at the University of St. Gallen, and director of its Institute for Media and Communication Management, known for his contributions in the field of knowledge management, specifically information overload[1] and Information Quality Management, Collaboration, and Knowledge Visualization.
Great reference for visual problem-solving by U. St. Gallen professor Martin Eppler. Visual problem-solving uses diagrams to give shape to unspoken thoughts, help discover connections, and encourage creative, non-linear thinking. There are 35 diagram types in this book and they are grouped by suggested mental activities: Analyzing, Meeting, Planning, Communicating, and Selling. Diagrams include "causal map," "decision tree," "flow sketch," "agenda clock" (simple & genius!), "stakeholder map" to name only a few.
Approaching business problems through the lens of diagram templates in this book is a powerful way to discover, critique, and develop solution ideas.
Martin Eppler is a scientist studying the field of visual communication in Switzerland and has written this book based on his research. The models are very basic but the acronyms stick, like to keep your sketches CLEAR (concise, logical, explicit, ambiguity-free, revisable) and don't put people in a COMA (by making sketches complicated, overloaded, manipulative, ambiguous)