Who changed the rules of business? It's a different game now. In an increasingly globally diverse workforce, itGÇÖs vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.Managing the Unmanageable will give you practical tips and proven techniques to show you how GÇó Quickly create action plans to turn your unmanageable employee into a star performer GÇó Develop new strategies for attracting and retaining the most talented employee, before they become unmanageable GÇó Learn key words that will allow you to clearly communicate with every generation on your team GÇó See workplace collaboration and innovation soar after using 5 simple tips GÇó Find best practices for preparing Gen Y and Gen X to advance up the organization and assume leadership roles GÇó Use proven models to effectively lead your team to success
This book is a very interesting read how to approach team members and others who at not performing as they should or who are in conflict with colleagues. It has clear directions how to approach such situations with various types of issues and how to assess if it is worth to retain the person or to let go.
Seems like all good advice, but easier said than done. The appendix about the differences between the Baby Boomers, Gen X, and Gen Y was very interesting--the most useful part of the whole book for me, as a Gen X manager with employees from all three generations.