[Streamlined Process Improvement] [By: Harrington, H. James] [August, 2011]

by H. James Harrington

We recommend that you read the book ChangeManagement The Art of Excelling in Change Management (Harrington, 2006) to obtain the best practices ...

Genres: Business

Hardcover

First published July 19, 2011

Reviews

[Aaron Bolin · Rating 2 out of 5]

I am embarrassed for James Harrington; he should be ashamed of himself for reissuing an old book under a new title. I think the man is brilliant, but check out his 1991 title: "Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness." It is exactly the same content -- or it is very close. Harrington does go through the trouble of re-naming the DMAIC cycle and coins some other neo-logisms in an effort to sound original. If you can't tell, I am actually a little angry. I feel cheated. So sad, because I was a big fan of H. James Harrington. Fool me once, shame on me.

On the bright side, the book is actually a pretty good introduction to continuous process improvement for novices. Experienced practitioners won't find anything new here, but newbies will find an approachable introduction to some powerful techniques.

I would have preferred an honest re-issue of the old volume, but he does provide a pretty clear outline of the process improvement methodology.

[Warren]

What is Streamlined Process Improvement?
Phases
I: planning for improvement
II: analyzing the process
III: streamlining the process
IV: implementing the new process and phase
V: continuous improvement.