[(Getting the Right Things Done: A Leader's Guide to Planning and Execution )] [Author: Pascal Dennis] [Jan-2007]

by James P. Womack

For companies to be competitive, leaders must engage people at all levels to focus their energy and enable them to apply lean principles to everything they do. Strategy deployment, called hoshin kanri by Toyota, has proven to be the most effective process for meeting this ongoing challenge. In Getting the Right Things Done, Pascal Dennis outlines the nuts and bolts of strategy deployment, answering two tough questions that ultimately can make or break a lean What kind of planning system is required to inspire meaningful company-wide continuous improvement? How might we change existing mental models that do not support a culture of continuous improvement? Getting the Right Things Done tells the story of a fictional midsized company, Atlas Industries, that needs to dramatically improve to compete with emerging rivals and meet new customer demands. While Atlas had already applied some basic lean principles, it had not really connected the people and business processes so that the company could dramatically improve. Something was a way of focusing and aligning the efforts of good people, and a delivery system, something that would direct the tools to the right places. The book provides readers with a framework for understanding the key components of strategy agreeing on True North for the company, working within the PDCA cycle, getting consensus through catchball, the deployment leader concept, and A3 thinking. It links action to theory and reminds us that lean tools are only the means to an end, not ends in themselves. It takes a step-by-step instructional approach to the strategy deployment process. Through this unique combination, Getting the Right Things Done balances the human and technical dimensions of making strategy deployment a vital part of the daily culture of any company.

Genres: Business, Leadership, Nonfiction, Management

Unknown Binding

First published January 31, 2006

Reviews

[Brian Keller · Rating 2 out of 5]

What to say about this book? There was certainly some useful information buried in there. Unfortunately, it was covered by more undefined jargon than I've seen in a long time, and I work in the computer industry, so I'm pretty accustomed to jargon. Also, it was written at a third-grade reading level. Seriously, Dick and Jane would have fit comfortably in the narrative. Heck, Spot probably could have read it to them.

I must confess that I'm disappointed. I'm not sure if I'm disappointed that my Operations Management instructor assigned this book, or if I'm disappointed that this is the best example of lean manufacturing available currently. Frankly, I don't yet know enough about the topic to know which it is.

In any event, if you're looking for a book on lean manufacturing management redesign and you're concerned about struggling with the fact that you left school at age ten, look no further. In the meantime, I'm holding out hope for a book with a bit more depth.

[Coachess · Rating 2 out of 5]

If you have ever attended or read an 'Introduction to Problem Solving', then you should skip this book.

Very rudimentary - and definitely not worth the price. Published by a niche publisher for a select market, so it's spendy.

Mind Tools offers a bunch of free templates and instructions, I recommend checking them out instead:

http://www.mindtools.com/pages/articl...

[Kellie Uhrig · Rating 2 out of 5]

Okay, I'm taking credit for this! Clearly not my standard genre :) I hope my professor isn't on goodreads, or I may get a lower grade for rating it so poorly....

[Vincent · Rating 3 out of 5]

The book carefully and linearly lays out the concepts. After reading the book, I feel like I got most of the points it was trying to make. Still, while the content gets across, it's a painful read in some ways. The presentation is in story mode, centered on a fictional company and staff. All conflict between the staff as the new management style is introduced is glossed over and marginalized. It felt like I was reading a story to my preschooler, where everyone tries their best and it all turns out OK in the end. I wasn't looking for high-drama, but the pollyanaism broke my train of thought more than once.

[Mia · Rating 4 out of 5]

I read this book as part of my work with the family company W.S. Badger and found it helpful as well in the work I do at MicroAire (the company I work for). If you have a business or want to figure out how to improve your work through better data, clearer planning and process improvement with clear goals in mind. This is a very helpful good. It includes forms that you can copy and map things out for yourself.

[Laura · Rating 3 out of 5]

This is something I read in preparation for a lean training at work. It takes you step-by-step through the problem solving process by telling a story and what a specific organization did. It makes big issues seem pretty easy to solve - by explaining that they're not easy to solve and things take time. Highly recommended when combined with other lean learnings.

[Dave · Rating 5 out of 5]

Easy to read and easy to implement the tools immediately.

[Mike Thelen · Rating 5 out of 5]

Pascal's lean novel is easy to read and keeps you focused. His inherent knowledge of the TPS makes his books standard material for any lean pursuit.

[Christina · Rating 4 out of 5]

A must-read for anyone in the Continuous Improvement business.

[Brooke · Rating 2 out of 5]

Had to read for a class... Overly contrived and a number of annoying typos throughout. I got the overall point, but wish it'd had a little more meat to it.

[Antoine Bordas · Rating 4 out of 5]

Une référence pour comprendre le PDCA comme un moyen d’alignement stratégique. Il définit notamment le Hoshin Kanri comme un des outils les plus séduisants du lean : le processus systématique et délibéré qui traverse l’organisation et vise à développer des plans, des actions, vérifier leur efficacité et ajuster si besoin. Permet de faire le lien entre le niveau stratégique et le niveau managériales.

Les étapes pour la mettre en place :
1/ définir le « true north » : la raison d’être stratégique et philosophique de la boîte.
2/ développer le plan - la planification : il s’agit de raconter des histoires convaincantes. L’A3 est un bon outil de planification, ainsi que le swot. Au niveau strat, une fois que le true north est défini, chaque Team leader peut élaborer l’a3 de son équipe
3/ déployer
4/ contrôler
5/ résoudre les problèmes - ajuster : la dernière étape du PDCA utilise la résolution de problème pour ajuster le plan et le diffuser quand il est done
6/ améliorer le système

Tips :
- impliquer rapidement l’équipe finance dans la démarche lean : ils sont la data, le cycle de déploiement strat doit être aligné avec le cycle budgétaire, dans un premier temps la réduction de stocks va abîmer la rentabilité
- le vrai nord : besoins de l’entreprise qui doivent être atteints, exerce une attraction magnétique. Chez toyota, le vrai nord reflète des enjeux pour l’entreprise, ses actionnaires, ses clients, ses salaires et la population.
- le hoshin est une phrase courte qui exprime une direction, vision et volonté. Il faut qu’il génère une émotion. Pas exemple chez Toyota : « internationalisez » ou « compagnie aimée »
- une fois le hoshin déterminé, on définit les stratégies mères (ex : profitabilite, livraison, satisfaction client, employés) et les métriques nécessaires
- 3 cycles de PDCA : micro (hebdo, annuel, macro 3-5 ans)

[Lori · Rating 4 out of 5]

Go to the Gemba - - the real place, where the action happens. Do not hide problems, they are the treasures that must be made visible. If Get’r Done is action without theory, it is aimless. Getting the right things done is key. Asking a lot of questions is lean! True North is a contract, a bond, not merely a wish list. True North should comprise something for the company, its stakeholders, customers, team members and the community. PDCA: Develop the Plan, Deploy the Plan, Monitor the Plan and Solve Problems. Improve / Adjust.

Grasp The Situation (GTS) supports each phase of PDCA. GTS asks what is happening, what should be happening, what must be happening and what is the ideal situation? Good examples of Mental Models, Mind Mapping, A3’s, SWOT Analysis and problem solving plans.

Strategy is not just about the numbers; Its helping people make the emotional connection to what’s in your gut and heart. We’re not here just to build products, we’re building people!

[Lisa · Rating 2 out of 5]

I've got to say. This was a hard book to finish; meaning it wasn't enjoyable to read. The example they told in the book had absolutely no relation to what I currently do in my field. Even tho the author does point that out, but I just found that they delve into it too much. So much unnecessary detail, charts, etc. The underlining meaning of leadership and ensuring you are getting the right things done were just so convoluted within the storyline.

[Dennis]

Getting the Right Things Done helpt je een antwoord te vinden op volgende vragen:
* Hoe werkt 'strategy deployment'?
* Hoe voer ik een geslaagde implementatie uit?
* Wat zijn de onderliggende 'mental models' en hoe verschillen zij van traditioneel management denken?
* Wat voor management stijl is wanneer nodig?

[Arjen · Rating 3 out of 5]

The book is written like a case study with direct speech by different employees at Atlas Industries. The story telling and character development are pretty weak, but the A3 report sheets are something I would like to use for my organisation too, the templates in the book will make it easy to do so.

[Rob · Rating 4 out of 5]

A very good and straight forward book for LEAN project methodology. The principles were presented in more story fashion. The concepts make sense so it will be interesting to apply them to projects outside of the manufacturing industry.

[Mncooper · Rating 5 out of 5]

Reading for work... Lean stuff

[Warren]

Not great?
It's $40 on Amazon!

[Pedro · Rating 4 out of 5]

After closing this book, I could not avoid daydreaming with "John Karras and Alex Rogo meet in a bar and...".

[John · Rating 5 out of 5]

Toyota is awesome

[Mindy]

Recommended 11/12 by Mike Souder at JCCC.