(MICROSOFT CRM FOR DUMMIES) BY SCOTT, JOEL(AUTHOR)Paperback Aug-2003

by Joel Scott

Manage sales, service, and marketing processes all togetherFind out how to manage customer information to make your business more productiveWhether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.Discover how toDevelop and manage customer relationships Implement a sales process Set up security and access rights Generate quotes, orders, and invoices Manage leads and opportunities Create and use product catalogs

Paperback

First published July 25, 2003