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The Disney Way, Revised Edition: Harnessing the Management Secrets of Disney in Your Company
“So useful you may whistle while you work”- Fortune The original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success. Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's “dream, believe, dare, do” credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success. “It was the Disney standard of imagination and engagement that inspired me so many years ago…Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use.”-from the new foreword by John Christensen, coauthor of the bestselling book FISH! “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”-Ken Blanchard, bestselling author of The One Minute Manager
336 pages, Paperback
First published December 31, 1998
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1421 people want to read
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Displaying 1 - 30 of 57 reviews
November 14, 2024
Un libro que me soñaba leer al hablar de Disney. La verdad cuando se explica la visión y los 10 pasos de Disney es perfecto. Porque realmente te inspira para llevar esa doctrina a la realidad. Pero el libro es más de ejemplos de otras compañías llevando eso a su día a día, pero como es un libro con sus buenos años, los ejemplos no son tan aplicables a hoy en día. Me quedo con toda la información valiosa de cómo Disney maneja su negocio, pero me faltó profundizar más.
August 2, 2022
Me encanto saber la historia de Disney!
April 26, 2021
A disappointing read that felt like a sales pitch for the authors' business retreats capitalizing on the Disney reputation. For those hoping to gain insight into better business practices or the Disney company, this is not that book.
I found it continuously frustrating that for each company or example mentioned, the results and actual practical, useful information from those examples were left out. We get to read about how "awesome" or "life-changing" a company's change in leadership practices or customer service were, but we don't usually get a vivid picture of what those practices were like before, what changes went into place, or how those changes impacted the company over time.
Moreover, for a book supposedly based on Walt Disney's business, I was surprised to find the authors made quite a lot of mistakes in their Disney references. From mis-attributing "A dream is a wish your heart makes" to Jiminy Cricket (ahem, Cinderella), to saying Bambi was raised by his forest friends after his mother's death (hello, did you watch Bambi? He was raised by his father, the Great Prince of the Forest), I found numerous distracting mistakes. I almost threw my Kindle across the room in frustration when they referred to legendary illustrator Kay Nielsen as "she" repeatedly, a mistake a casual Google search could have solved. This shows a lack of care and attention. Which is ironic, seeing as one of the things the authors mention businesses can benefit from is that very detail-orientation that they themselves appear to lack.
I found it continuously frustrating that for each company or example mentioned, the results and actual practical, useful information from those examples were left out. We get to read about how "awesome" or "life-changing" a company's change in leadership practices or customer service were, but we don't usually get a vivid picture of what those practices were like before, what changes went into place, or how those changes impacted the company over time.
Moreover, for a book supposedly based on Walt Disney's business, I was surprised to find the authors made quite a lot of mistakes in their Disney references. From mis-attributing "A dream is a wish your heart makes" to Jiminy Cricket (ahem, Cinderella), to saying Bambi was raised by his forest friends after his mother's death (hello, did you watch Bambi? He was raised by his father, the Great Prince of the Forest), I found numerous distracting mistakes. I almost threw my Kindle across the room in frustration when they referred to legendary illustrator Kay Nielsen as "she" repeatedly, a mistake a casual Google search could have solved. This shows a lack of care and attention. Which is ironic, seeing as one of the things the authors mention businesses can benefit from is that very detail-orientation that they themselves appear to lack.
December 4, 2016
Great read! This book explains in detail the operating philosophy of Disney, as put into practice by its founder, Walt back in the 50's and 60's. This will take you through the early Disney years in a behind the scenes kind of way, and explain why Disney as an enterprise is still so incredibly successful today - even after (and despite) numerous years of boardroom controversies that they've managed to overcome. The authors also weave in stories of other successful organizations from the Cheesecake Factory to Five Seasons Hotels & Resorts, and make the link that such companies have been successful precisely because they have implemented many of the same principles that Disney has. After reading this, you'll feel a whole new appreciation for Disney (and in particular Walt), and have a much better understanding of WHY Disney is the company it is, engrained in its people from the very beginning. As Ken Blanchard, bestselling author of The One Minute Manager, best puts it, “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”
February 13, 2014
As with all my other Disney/Marriott books i've read. This book falls right in line with them. I love guest service. I love learning about guest service, i love receiving amazing Guest Service, and I especially love giving Over the Top Guest service! So these kinds of books make me excited to see there are others out there who are like me.
I also a definitely a list kind of guy and Apparently so is Capodagli. This helps me see the areas I'm excelling at as well as those areas that need some work.
I also a definitely a list kind of guy and Apparently so is Capodagli. This helps me see the areas I'm excelling at as well as those areas that need some work.
February 12, 2015
filled with now outdated anecdotes it gives more examples to support principles than necessary. however what lies between the stories is great idea driven thinking and its explanation of storyboarding meetings is the most concise and simplest form I've read.
August 6, 2018
I really enjoyed the first half of this book, but admittedly had to trudge through the rest of it a bit. This is completely my own fault and not the authors - I've studied a lot of the topics like story-boarding and facilitation in class this year so these sections were not particularly helpful to me personally, however anyone just starting to think about these approaches would learn a lot! I highly recommend to anyone interested in professional development, these tips could be applied to just about any job out there and if you love Disney at all you will love hearing more about Walt and Roy and their "start-up" company. It motivated me to add a couple of Disney biographies to my to-read shelf... and start thinking about my next trip to DisneyWorld!
February 5, 2023
A great read. Four stars because the authors often fawned too heavily over Walt's greatness rather than keeping a tight focus on their philosophy (which is the real winner of the book). I'll definitely revisit this book over and over again. I'm sold on creating a culture where all associates are encouraged to be part of the solution. When people own their stewardship, but help make a good show regardless of assignment, then magic happens.
December 22, 2017
How I wish I'd read the first edition of this book years ago--it would definitely have affected my career in positive ways. While I've been fortunate to have benefitted from the influence of Disney staffers over the years, this book is a terrific overview of principles and approach suitable for application to any industry. I heartily recommend it.
January 6, 2021
While the background on Walt Disney himself and the history of Disney as a company that was scattered throughout this book was interesting, I didn't find the rest of it very enjoyable or particularly useful. Much of it felt borderline outdated, and I didn't connect with most of the material. I ended up skimming the majority of it and just reading the chapters that were of interest.
March 16, 2025
Good. p253 - p262 for the implementation strategy. Interesting to gain knowledge from one of the most successful managers and entrepreneurs of all time but definitely a difficult read. Really dry at times but I think someone who’s actively managing a team or group would find it easier to stay engaged for sure.
November 2, 2019
Was a good book, I did enjoy reading it for the most part and have learned a few things which makes it absolutely worth the time! It was a little, I felt, outdated however, in terms of management techniques and the work/world perspectives..
November 25, 2019
Lots of great advice, and practical evidence demonstrating that importance to detail, hiring well, and including each member of the team in your continuing process are strategic and effective components to success.
August 31, 2022
This is a book that is a must read for ever manager.
It is a bit outdated, it is a bit biased, and it is a bit of marketing. However, it is a primer for excellence and the spirit of Disney excellence is evident in their success.
It is a bit outdated, it is a bit biased, and it is a bit of marketing. However, it is a primer for excellence and the spirit of Disney excellence is evident in their success.
August 23, 2018
Not especially interesting, maybe because the content on Disney's "famous" business consulting division has already watered down all of their theories by being quoted in other business books
April 6, 2023
3.5 - 3.75
November 9, 2023
Nada lo tuve que leer para clase y ahí
December 4, 2015
The Disney Way has some really cool ideas about managing businesses that can be incorporated into many different settings. One idea I thought was especially fascinating was using storyboards to solve business problems. Another idea I really enjoyed was being open to the ideas of workers at all levels. Apparently one exhibit was greatly improved by something a janitor said that the other people in the organization wouldn’t have noticed.
After each philosophy is put into use there are specific stories from the companies such as Cheesecake Factory and Whirlpool that use the same ideas. Those parts of the book were my favorite because some of the concepts don’t make much sense in a vacuum.
I read this book because my workplace has recently hired the Disney Institute to help improve our workplace and many of us were enthusiastic to understand what the Disney Institute has to offer.
I think this book has some great ideas but I also had some problems with it.
My first issue was that this book was a very dry read. I frequently read non fiction and business related books. Some are more interesting than others. I think this book could have been more interesting. Disney is a company that is all about entertainment but this book was closer to a text book style wise. It isn’t something I would recommend for a fun read about business. There are better books out there just for learning about business.
My second issue, and it is a big one, is that many things in this book feel very whitewashed. I have watched documentaries about Walt Disney and read articles etc about the company. Many of the things in the book are contradictory to things I have read/seen elsewhere about the company. I need to point out right now that I am not sure which sources are most correct and it could be that other videos and articles were incorrect and this book is right. I can’t be sure but regardless two points in particular really bothered me.
Point One: Walt Disney was creative but great at watching the bottom line.
Most everything I have heard or read about Disney is that he was actually pretty awful with money and others had to help with money management. At times, Walt made very bad money decisions that could have potentially crippled the company.
Understandably, the books intended audience is management who are probably sticklers of the bottom line so it is easier to make Walt seem as if he was also a stickler of the bottom line.
Point Two: Walt Disney believes that happy employees are the basis of a good business.
I think it goes without saying that this is true. Happy employees make a good business. Still, my understanding is that in early days there were many issues with conflict between Walt and the employees, in some cases even involving protests by workers.
I don’t know where the truth lies but from what I have heard about Disney it is hard to admire him and I think the book places too much admiration on their founder. Disney’s principles of business obviously work. That doesn’t necessarily mean Disney was a good person.
I didn’t think this book was all that great but it did have some good ideas. If your employer is working with the Disney Institute it might be worth reading. Otherwise, there are many business books that are easier to read than this one.
After each philosophy is put into use there are specific stories from the companies such as Cheesecake Factory and Whirlpool that use the same ideas. Those parts of the book were my favorite because some of the concepts don’t make much sense in a vacuum.
I read this book because my workplace has recently hired the Disney Institute to help improve our workplace and many of us were enthusiastic to understand what the Disney Institute has to offer.
I think this book has some great ideas but I also had some problems with it.
My first issue was that this book was a very dry read. I frequently read non fiction and business related books. Some are more interesting than others. I think this book could have been more interesting. Disney is a company that is all about entertainment but this book was closer to a text book style wise. It isn’t something I would recommend for a fun read about business. There are better books out there just for learning about business.
My second issue, and it is a big one, is that many things in this book feel very whitewashed. I have watched documentaries about Walt Disney and read articles etc about the company. Many of the things in the book are contradictory to things I have read/seen elsewhere about the company. I need to point out right now that I am not sure which sources are most correct and it could be that other videos and articles were incorrect and this book is right. I can’t be sure but regardless two points in particular really bothered me.
Point One: Walt Disney was creative but great at watching the bottom line.
Most everything I have heard or read about Disney is that he was actually pretty awful with money and others had to help with money management. At times, Walt made very bad money decisions that could have potentially crippled the company.
Understandably, the books intended audience is management who are probably sticklers of the bottom line so it is easier to make Walt seem as if he was also a stickler of the bottom line.
Point Two: Walt Disney believes that happy employees are the basis of a good business.
I think it goes without saying that this is true. Happy employees make a good business. Still, my understanding is that in early days there were many issues with conflict between Walt and the employees, in some cases even involving protests by workers.
I don’t know where the truth lies but from what I have heard about Disney it is hard to admire him and I think the book places too much admiration on their founder. Disney’s principles of business obviously work. That doesn’t necessarily mean Disney was a good person.
I didn’t think this book was all that great but it did have some good ideas. If your employer is working with the Disney Institute it might be worth reading. Otherwise, there are many business books that are easier to read than this one.
November 24, 2009
The Motto: Dream. Believe. Dare. Do.
These are the principles that Walt Disney lived and worked by, and now the secrets to these strong statements are brought to whomever will listen, complete with many success stories from companies who took the risk and embraced them. Case studies included are Whirlpool, The Cheesecake Factory, John Roberts Spa, Downtown School, Griffin Hospital, Four Seasons, Ernst & Young and Men’s Warehouse. Details about their strategies really emphasize the commitment required and the stellar results that can be found. Many examples from Walt Disney and the Disney Corporation are interwoven into this extremely useful and interesting guide. Another great book on Disney that I’d like to own.
These are the principles that Walt Disney lived and worked by, and now the secrets to these strong statements are brought to whomever will listen, complete with many success stories from companies who took the risk and embraced them. Case studies included are Whirlpool, The Cheesecake Factory, John Roberts Spa, Downtown School, Griffin Hospital, Four Seasons, Ernst & Young and Men’s Warehouse. Details about their strategies really emphasize the commitment required and the stellar results that can be found. Many examples from Walt Disney and the Disney Corporation are interwoven into this extremely useful and interesting guide. Another great book on Disney that I’d like to own.
February 14, 2019
I’m starting a journey to become a true leader in my organization, I currently sit on the bottom rung of management. In my quest I figured the more knowledge I atm myself with the better off I’ll be. Im giving this book 4 stars not because it’s bad, but because it’s geared towards upper management and boards.
While I gleaned much good from the book, I can’t help but think the book is not practical for lower management. Taking staff on trips and outings? That smells of office culture. Perhaps in future updates, interview the management at the lower levels that run the gift shops and restaurants in the parks. While I hope to be in the corporate office some day, this book while help me there more than it does getting me there...
While I gleaned much good from the book, I can’t help but think the book is not practical for lower management. Taking staff on trips and outings? That smells of office culture. Perhaps in future updates, interview the management at the lower levels that run the gift shops and restaurants in the parks. While I hope to be in the corporate office some day, this book while help me there more than it does getting me there...
February 2, 2021
I've always been a fan of Disney and their works, which has led to innate fascination with the life and story of Walt Disney himself. This empire, a personification of Walt Disney, now beknown to every child and adult has reached this stage by the sheer persistence and resilience of one man and his team. This book perfectly encapsulates the story of Disney, the company, through its ups and downs over it's 80+ year reign as a leader in the entertainment industry.
The little things, such as the emphasis on micromanagement and other concepts which have garnered further shape today, are explained beautifully and it's enthralling to see Disney approach his business, as he would one of his works.
All in all, it's a great book, a lot of management takeaways from it and a brilliant story
The little things, such as the emphasis on micromanagement and other concepts which have garnered further shape today, are explained beautifully and it's enthralling to see Disney approach his business, as he would one of his works.
All in all, it's a great book, a lot of management takeaways from it and a brilliant story
January 25, 2014
Good book. It has some good philosophies and strategies via the Disney Way. I would say the Dream. Believe. Dare. Do. has some merit and power that can create a successful foundation in an organizations. I think the dynamic leader plays a strong role in this success, but the philosophy is the main part. I liked the examples and I really liked the questions to ask and actions to take at the end of each chapter.
February 2, 2018
Read more reviews here: www.girlonthemoveblog.com/gotm-reads
In summary, I loved this book! I have always been a person who likes systems and processes and I've struggled to figure out how that still leaves room for creativity. This book does an excellent job of showing how you can have both creativity and systems in a company and walks you through the steps to do the same in your own organization. I would highly recommend this book!
In summary, I loved this book! I have always been a person who likes systems and processes and I've struggled to figure out how that still leaves room for creativity. This book does an excellent job of showing how you can have both creativity and systems in a company and walks you through the steps to do the same in your own organization. I would highly recommend this book!
April 20, 2008
Inspirasi yang sangat bagus. Tirulah.. Semua yang berkaitan dengan kesenangan dan kegembiraan, ada di sini. Tulus dan menyenangkan semuanya. Perusahaan yang tidak memiliki musuh, semua pesaing dijadikan sebagai rekan bersenang-senang. Sungguh menarik dan menghibur. Hayo.., siapa mau melancong ke Disney? Tidak ada yang menolak.
April 13, 2012
For someone with minimal knowledge of management and business, this book is probably wonderful. However, for anyone with a normal business and managerial acumen, the book is ridiculously trite, self-evident, meandering, and mundane. I would recommend it as a read for budding leaders in middle school or high school. Beyond that, not very inspirational.
September 4, 2007
The story of Dream, Believe, Dare, Do that has been the secret of Disney. You'll always those four principals in almost every Disney product. Read it to understand what those principals are in real world.
April 17, 2014
What a fantastic read! An amazing and useful recounting of successful stories, from the dream to the execution.
It provides excellent insights, and incorporates best practices, tools, and strategies that have been contributing to make Disney what it is.
It provides excellent insights, and incorporates best practices, tools, and strategies that have been contributing to make Disney what it is.
May 6, 2018
A book of business and inspiration
Read the book if you enjoy or plan on enjoying your job, even if you are not in business. It has a significant incite on management. This is not a book of rules, it is a book of practical simplistic methodologies.
Read the book if you enjoy or plan on enjoying your job, even if you are not in business. It has a significant incite on management. This is not a book of rules, it is a book of practical simplistic methodologies.
July 31, 2019
Es un buen libro con principios empresariales interesantes. Quienes hemos vivido de primera mano las problemáticas que muestra el libro (que en ocasiones parecen irrisorias), entendemos la importancia de tener estrategias de entrenamiento, de empoderamiento y gestión de inversiones.
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