Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance by Keith D Swenson

by Layna Fischer

Taming the Unpredictable Real World Adaptive Case Case Studies and Practical Guidance "The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F DruckerThe core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. "Taming the Unpredictable" presents the logical starting point for understanding how to take advantage of ACM.This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.

Paperback

First published August 25, 2011

Reviews

[David Sanders · Rating 2 out of 5]

A lot of chapters were vendors explaining their view on ACM then trying to sell their product.

Some chapters were good to get an understanding of the problems with modern businesses and ideas on how to empower an organisation with the ability to become agile.