Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive

by Fiona Citkin, Lynda Spielman

Both a strategy and an implementation road map of a new brand of diversity, this book focuses on developing a workplace culture that is inclusive of all employee populations and making an organization globally prepared. It seeks to fix stagnating “domestic” diversity and to revise current diversity programs through a strong infusion of cross-cultural perspective with intercultural business competencies training. This practical guide helps Human Resources (HR) leaders reenergize or revisit their work in light of pressures from increasingly diverse workforce populations, tough economic times, and the need to develop globally minded corporate cultures.

170 pages, Paperback

First published January 1, 2012

About the author

Fiona Citkin came to the U.S. as a Fulbright Scholar studying languages and cultures at Kent State University, OH. A professional educator, author, and internationally renowned intercultural consultant, she has two doctorate degrees and speaks three languages.
Her first book written in America was rooted in her consulting practice: Transformational Diversity (SHRM Publishing, 2011). It marries intercultural studies with diversity and inclusion, has been widely used by human resources departments, consultants, and college instructors. For this book and her consulting combined, Fiona was awarded a prestigious 2012 Top Champion of Diversity title by DiversityBusiness.com, a think-tank.
The 2019 book is an inspirational self-help How They Made It in America: 18 Immigrant Women, 7 Success Values, The Achiever’s Handbook. The profiles of 18 achievers including some celebrities (Isabel Allende and Ivana Trump among them) describe How They Made It in America. Learn from their success stories—and then internalize the values they cultivated, those that empower success in the US.
Fiona’s breadth of knowledge on this topic are unparallel. Her blogs explore the issues facing our multicultural society: http://www.huffingtonpost.com/fiona-c....
With experience as Director of Berlitz and a personal consulting portfolio, Fiona has skills in public speaking, marketing, magazine, podcast, and TV interviews, entrepreneurship, and certainly, intercultural communication and languages. She can be reached at Fiona.Citkin@expertms.com or via her book website http://fionacitkin.com/