لا تأخذ الفطيرة الأخيرة: قواعد جديدة لآداب السلوك في دنيا الأعمال

by Judith Bowman, مروان البواب (Translator), سعيد الأسعد (Editor)

تبيّن من استطلاع جرى حديثاً أن ثمانية من كل عشرة أمريكيين يشعرون بأن غياب الإحترام والكياسة مسألة خطيرة؛ و أن أربعة من كل عشرة يعترفون بأنهم يسيئون التصرف.
هل تريد أن تكون جزءاً من المشكلة, أم جزءاً من الحل؟

كتاب لا تأخذ الفطيرة الأخيرة يزودك بالأدوات التي تحتاج إليها لتكون واثقاً من نفسك, وبالغ الدقة في أي موقف من مواقف العمل - بدءاً من الإعلان إلى العرض, ومن لقاء العمل الجماعي إلى مفاوضات توقيع العقد, وما بين ذلك, و بإستعمالك لهذا الكتاب, ستجيد بسهولة فن حديث المجاملة, وأصول تقديم الأشخاص في العمل, وكثيراً من الأمور الدقيقة في غداء العمل, ولن تشعر بإرتباك في أي موقف من مواقف العمل ثانياً. لا تأخذ الفطيرة الأخيرة يكشف اسرار آداب السلوك في العمل ويبيّن فوائدها وأساليب إتقانها.

تعلّم:

- أصول التقديم الصحيح للأشخاص في العمل.

- فن تكوين الإنطباع الإيجابي الأول.

- إرشادات سهلة جداً في حديث المجاملة.

- كيف تتدبر المواقف الصعبة.

- كيف تعمل في قاعة الإجتماعات ببراعة.

- الإختلافات الواسعة في قواعد آداب السلوك في مختلف أرجاء العالم.




جوديث بومان، مؤسِّسةُ شركة مستشاري آداب السلوك الدولية، ممارسِةٌ في أصول تعليم البروتوكولات. تُقيم دوراتٍ تدريبيةً وحلقات بحث، وتقدِّم تدريباً شخصيّاً، وخدماتٍ في الخطابة للشركات الصغيرة والمتوسطة، إضافة إلى الشركات الكبرى. تعمل بالتعاون مع المديرين التنفيذيين والقادة السياسيين. تخرَّجتْ في جامعة بوسطن، وكتبتْ مقالاتٍ لعددٍ من المجلات مثل: Forbes، وCFO Magazine، وCNN Everyday Money، وBusiness Week Magazine، وthe Boston Business Journal، وthe Los Angeles Times، وThe Boston Globe، وThe Boston Herald وغيرها. إضافةً إلى أنها كانت تُعِدُّ عموداً أسبوعيّاً عن آداب السلوك بعنوان «Everyday Etiquette» مدة ستِّ سنوات، بِيع في جميع أرجاء New England.

Genres: Nonfiction, Business, Personal Development

297 pages, Paperback

First published May 1, 2007

About the author

Judith Bowman is president and founder of Protocol Consultants International (1993) author, speaker, business protocol coach, syndicated journalist. Ms. Bowman speaks to critical interpersonal communication skills and showcases everyday business situations showing professionals how to leverage these as opportunities to demonstrate respect while earning respect, show you know “the difference” while making a difference, Stand Apart, lead and outclass the competition! As Founder and Executive Director of Protocol University, Ms. Bowman also provides Protocol Certification. Ms. Bowman also founded and serves as the Executive Director of the National Civility Foundation: (www.NationalCivilityFoundation.org.)

Author “Don’t Take the Last Donut…” sold in 16 countries, translated into 14 languages and “How to Stand Apart @ Work …Transforming “Fine” to Fabulous!” Ms. Bowman is writing her third book entitled, “World Class.” Ms. Bowman wrote a weekly syndicated Everyday Etiquette column for 10 years for the Pulitzer Prize winning Eagle Tribune Publishing Company, a weekly Business Protocol column for the Huffington Post, Boston Herald newspapers, Banker & Tradesman, the prestigious Noblesse Magazine, China, among others, had a weekly television segment on New England Cable news for four years, as well as a weekly radio segment, “A Protocol Moment” with Herald Radio for three years. Ms. Bowman launched a Glass Ceiling Shattered series featuring truly Fabulous Women CEO’s who have shattered the Glass Ceiling for the Boston Herald, Huffington Post and others. She has produced a series of online training and support products including Executive Presence/First Impressions and DINING 101 from her How to Stand Apart series.

Ms. Bowman has produced a series of online training and support products which include: Executive Etiquette/First Impressions DVD, DINING 101 DVD and Protocol Training from our How to Stand Apart series.

A graduate of Boston College, Ms. Bowman has pursued studies in Effective Business Communication at Harvard University.

Ms. Bowman is known for her ability to help individuals and professionals at all levels, political leaders and Royalty, further distinguish themselves, as they continue to develop, cultivate, maintain and grow strong business relationships.

Reviews

[تَــرُّو ❤ · Rating 4 out of 5]

انا أشتريته بسبب عنوانه فقط, جذاب وفي المكتبة قلبت الكتاب لاأرى تصنيفه فرأيت تصنيفه إدارة اعمال اخذته ع مضض
عندما قرأته وجدته ينكلم عن الاتيكيت(السلوك) جميل جدًا ممتع معلومات جديدة علي وافكار صغيرة يحال ان تقرأها في كتب إدارة الاعمال
هناك كذبة عن الدول العربية تكررت مرتين
لغة لابأس بها لكني اتمنى قرأته بالانجليزية
اتمنى مقابلة جوديث بومان وكان هذا آخر كتاب اشتريته من آخر مرة ذهبت للمكتبة ,لكنني استعرت كتابا من هدى ..

[Carlie Shelton · Rating 4 out of 5]

It was educational— and overwhelming because of the endless amount of unspoken rules of etiquette there are— but a little outdated. This book was obviously published before technology became a heavy presence in corporate America, so I’d be interested to see what the author would write about today. Part of me wishes we took business etiquette more seriously, but maybe I’m thankful we don’t.

[Angela Jones · Rating 5 out of 5]

This book is a great resource for proper business etiquette and protocol in the United States. It is an excellent source of learning for the unschooled and an excellent refresher for anyone, like me, who feels that the day to day grind and influence of social media has made some of us lose our polish and finesse. The author is insightful, savvy, calculating and forgiving - recognizing that we all skid on the learning curve from time to time. I wish the content of this subject matter were required coursework for all graduating high school students. It is something we can all benefit from no matter our age or profession.

[Elise T.]

I've been working through books on my shelf for years, and I guess it was just finally time to read about business etiquette. Reading books from older, senior level business professionals is a good reminder of both how things used to be and also how many people still think. A few of my favorite quotes:
"Ordering protocol suggests that the person of honor, seated to the host's right, order first, then ladies at the table order, then gentlemen, and finally the host"... do people actually do this?
"During introductions it is important to say the name of the most important player first"
"Never season your food until you taste it"... I admit I say this to my kids weekly.

The entire section on gender issues made me cringe, but I admit if I had read the business card section prior to my business trip to Japan it would have been enlightening. The first time someone bowed and presented my their card I was slightly off-put, but thankfully even years ago I knew when to follow the lead of my host.

I can't rate "Don't take the Last Donut" because it is a bit outdated and honestly mostly does not pertain to in my current role. I do admit that it was enlightening as I must remember that a lot of business people were trained in this way and will always think this way... Also it made me want to invest in a nicer suit.

[AA · Rating 2 out of 5]

كتاب عن آداب العمل غالبًا. تحدثت بتركيز عن مواضيع معينة مثل العروض التقديمية والمقابلة الوظيفية.


مفيد كتذير والمعلومات اجدها مكررة.
لكن بعد ذكرها للدول العربية اخل الكتاب بالمصادقية. ممكن أنها لم تقم بالبحث بشكل جيد نتج عنه معلومة مغلوطة وخطأ مجتمعي كبير

التالي اقتباس من فصل مسائل تتعلق بالجنسين
"السؤال: هل يُعد التقبيل والعناق مقبولين في أوساط العمل؟
الجواب: التقبيل، كما نعلم نحن في أمريكا الشمالية، غير مرّغب فيه بوجه عام في محيط العمل. على حين أن التقبيل والعناق يعد من التصرفات الصحيحة والبروتوكولات المقبولة في أماكن مختلفة من العالم؛ ففي البلاد اللاتينية والعربية مثلًا، يعد اللمس والتقبيل والعناق من الأمور التي لا غضاضة فيها. والمسافة بين الشخصين لا وجود لها علميًا"

العرب صار عندهم اللمس والتقبيل لا غضاضة فيها ؟!!

[Kimy · Rating 4 out of 5]

Considering that this book was published in 2007, there is no doubt that a lot of socially unacceptable practices then are acceptable now. This book focuses more on maintaining and conservative and professional look throughout all your experiences as a professional, from your attire to international tipping rules.

I can say that I enjoyed this book, because it leaned more on the traditional way of things which I believe a lot of business executives are to this day. Enjoyed the chapters about dining and small talk since it can also be applicable to social settings.

[Saad · Rating 4 out of 5]

it's a very good book . I learned a lot of good information about attitude and brotocle.
it's nice.

الكتاب رغم غرابة موضوعة. الا انه مهم حيث يتعلق البروتوكول الذي يعتقد كثير من الناس بالذات في المجتمعات العربية بأنهم ليسوا بحاجة إلى هذا النوع من التعليم. بينما الحقيقة عندما قرأت الكتاب وجدته ممتازا و مفيدا جدا.

[Vincent · Rating 2 out of 5]

I have had this book on my shelf for years and figured now was a good time to read it. A lot of the material in this book is dated given our shifting landscape of business and what is appropriate. There were some good gems sprinkled throughout but to me it was just alright overall.

[عبدالعزيز زايد · Rating 3 out of 5]

كتاب لا تأخذ الفطيرة الأخيرة
قواعد جديدة لآداب السلوك في دنيا الأعمال.
للكاتبة: جوديث بومان
ترجمة: مروان البواب
مراجعة: سعيد الأسعد

الكتاب جملة من النصائح والبروتوكولات الأتكيتية والمهذبة والذكية لرفع تعاملاتك في عالم الإدارة والعمل وإدارة المواقف بشكل أفضل، نتطلع لمطالعة كتاب آخر للمؤلف.

[Samah Al Wahaibi · Rating 5 out of 5]

amazing

[عامر شافع · Rating 5 out of 5]

من الكتب الذي يقدم نصائح عملية

[Tim Su · Rating 3 out of 5]

Chinese version by YLib.

[رُوْيمَه · Rating 3 out of 5]

قرأته في المرحلة المتوسطة ، كتاب جيد

[Ann Watkins]

Great book about etiquette and manners in the business world.

[Kent · Rating 2 out of 5]

Dated and far too many typos for a book aimed at meticulousness and professionalism

[Cassie · Rating 3 out of 5]

A bit repetitive. Skimmed some of it. Some valuable information but I have to wonder which parts are outdated.

[Mindy · Rating 3 out of 5]

I picked this book up because the title sounded interesting. Besides, it is quite likely that I will find myself in a corporate environment for the first time in my working life.

This was a well-written book with lots of advice. With that said, it did tend to be on the redundant side. For example, instructions regarding business cards were in three different places, with pretty much the same wording in each place.

Overall, the advice is pretty common sense, but it is useful to have a reminder if you're not used to that sort of environment.

The section on the use of etiquette with technology (email, etc.) was very good but is already outdated. For example, online social networking was not addressed at all.

[Teena in Toronto · Rating 3 out of 5]

This looked like an interesting read and it was.

Though I found the author to be snooty and old-fashioned at times, I learned some things.

For example, when attending a meeting, try to get the seat that is facing the door as this is the "power" seat. Or when introducing people, ensure that the more senior person is on your right. Or instead of hanging your coat onto the back of your chair (which I would do), sit in the chair and then take your coat off (so you are sitting on it and fling it back).

I must say that for a book about etiquette, there were a lot of typos and grammatical errors. It seems like no one proofread it before it was published.

[Kris Beatty · Rating 3 out of 5]

I wasn't that impressed with this book. As somebody who has been in the "corporate workforce" for 5 years now, its all pretty much common sense. Although I have not worked in very strict environments. I can see where that would come into play - for example Bowman talks about when on site for an interview, or client meeting, who should lead the guest to the meeting room. Stuff like that.

I was hoping there would be a little more insight into today's business relationships.

[Katrina · Rating 1 out of 5]

I was hoping this would be a book about etiquette in the workplace. Instead, it seemed to focus more on how to act during an interview or meeting a client for the first time - and seemed to be pretty basic stuff (like, the things that, if you didn't already know it, you probably aren't the kind of person who would even bother reading a book in the first place). So, I gave up after the first chapter.

[Brittney Bergholm · Rating 2 out of 5]

For someone preaching about making the best impression possible this book falls short. I did pick up a few things, however there was little information for someone "new" to business that may not be dealing with people higher up in the food chain. She also constantly talks about presenting the most credible self possible. She may want to do a better job working with her editor next time. It was very difficult to get past the myriad of typos and grammatical errors.

[Dave · Rating 2 out of 5]

While this book had some good nuggets for business behavior, it is written to the high-brow circles that I guess Ms. Bowman circulates in. I was hoping for some more every-day advice. This book is good for networking and high-level business meetings and presentations. While some points were important, I got tired of hearing them over and over again.

[Sarah Iozzio · Rating 1 out of 5]

Ugh. Had to read this book for a class. I imagine this is what that smarmy guy at the office reads to get tips on how to toady up to the boss. Totally irrelevant to every business situation I've ever found myself in.

[JP · Rating 2 out of 5]

A good primer for someone who doesn't know most of these roles... but I did. I was waiting for the 'new rules.' There isn't much new. I learned a bit about how to formally accept a business card and saw some confirmation about the pendulum swing back toward formal dress.

[Mary · Rating 4 out of 5]

This is a Christmas present from my brother - I'm looking forward to reading it!

[Readgina · Rating 3 out of 5]

I never actually finished this book - it became too repetitive.

[Sheena · Rating 4 out of 5]

This book was informative regarding things you don't typically think about or consider when meeting people. I enjoyed it, and it made me want to eat a doughnut because I'm weird like that :)

[Ahmad Siraj · Rating 4 out of 5]

Away from the small-ish mistakes/typos across this book, I found it a valuable guide to discover the modern business setting. I recommend it to whom it may interest in the business community.