Design for Operational Excellence: A Breakthrough Strategy for Business Growth

by DUGGAN

Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies

Design for Operational Excellence defines why companies embark upon continuous improvement―and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation―from customer service to sales to manufacturing.

Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the Creating Mixed Model Value Streams and The Office That Grows Your Business―Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Genres: Business

320 pages, Hardcover

First published August 26, 2011

Reviews

[Ramesh Ruthrasekar · Rating 2 out of 5]

Has a good checklist to achieve a flow in a value stream. 100 page worth of book written in 300 pages. No relatable/ concrete examples


Notes
8 steps
1. Current state
2. Make it flow
3. Static visuals for normal flow
4. Standard work,
5. Dynamic visuals for abnormal fl
6. Standard work for abnormal flow
7. Employees rectify themselves kaizen fix for abnormalities
8. Playing offense passing on the savings to customer

[Mike Thelen · Rating 3 out of 5]

A good primer and a Shingo Research winner. Kevin's great to sit and talk with if you ever get the chance.

[Tony Valdepeñas · Rating 2 out of 5]

A lot of no shit chapters to this book, perhaps
I missed it but it’s geared towards entry level readers. The best part of the book is the chapters with the case study companies.

[Robin · Rating 4 out of 5]

An essential read for all Lean and Continuous Improvement professionals, and for anyone involved in operations management.