Policies are critical in reducing risks and ensuring safe and satisfying volunteer involvement. BY DEFINITION is a step-by-step "how to" manual on developing policies specifically for volunteer programs. It provides clear definitions of policies and procedures and outlines how managers of volunteers, boards of directors, and senior staff can work together on policy design. BY DEFINITION became an immediate best-seller and has been praised as the definitive and indispensable policy writing handbook by thousands of managers of volunteers throughout North America. BY DEFINITION provides samples of policies in over 70 different topic areas, including the screening, comminicable diseases, progressive discipline, dismissal, recognition, safe working conditions, reimbursement, evaluation, sexual harassment, strikes, insurance, anti-racism, confidentiality, conflict of interest, and grievance and appeals.