What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get Your Money Back – The Consumer Advocacy Handbook by Chicago Tribune Problem Solver

by Jon Yates

“Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it.”
—Amy Dickinson, New York Times bestselling author and America’s favorite advice columnist “Jon Yates gives consumers a great primer on how to solve their own customer service problems.”
—Angie Hicks, Founder of “Angie’s List” Jon Yates, the Chicago Tribune ’s popular “Problem Solver,” offers eminently practical, money-saving advice on how to become your own consumer advocate. What’s Your Problem? is a godsend for anyone who has ever had to take on the bureaucracy—from getting through to the cable company to dealing with identity theft to fighting the unfriendly skies. The first book of its kind—a combination of illuminating true stories and essential advice for cutting through the red tape put up by local governments, health insurance companies, and heartless corporations— What’s Your Problem? is an indispensable handbook that can alleviate your frustrations once and for all and help you get the results you need fast!

Genres: Nonfiction

272 pages, Paperback

First published December 27, 2011

Reviews

[Ilana Waters · Rating 5 out of 5]

Chock full of easy-to-understand, incredibly useful information, What's Your Problem helps consumers fight back against the unscrupulous companies and agencies that steal their time and money. Love Yate's thorough, take-charge attitude, which he utilizes despite his admitted aversion to confrontation. I only wish he'd included a section (or perhaps just a few ideas) on how society can collectively tackle the issues in the book. However, since that's really outside the scope of this work, it's definitely worthwhile to have a copy on hand for taking on your own administrative Goliaths! I checked this out of the library, but liked it so much I plan to buy my own copy. :-)

[Sandy · Rating 3 out of 5]

Good reference if you have a number of different consumer issues (airlines, utilities, etc)

[Julie · Rating 4 out of 5]

Lots of good tips.

[Beret Brenckman · Rating 4 out of 5]

great book about how to get redress when a creditor or customer serivce entity treats you like crap