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Operations Management Processes &Value Chains - 2007 publication

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Provides an introduction to the role of operations management and its interface with all functional areas within organizations. This volume includes customer-driven strategies with a revised chapter on process management, such as materials on basic process types and how they relate to competitive priorities. The discussion on Total Quality Management includes coverage of continuous improvement, employee involvement, teamwork, benchmarking, quality function deployment and tools of TQM. virtual corporations, re-engineering, horizontal organizations, employee and team incentive plans, ethics and environmental concerns. A chapter on inventory management includes a supplement on inventory models with updated coverage of economic lot size model, one-period model and quantity-discount model.

Hardcover

First published December 1, 1992

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1 review
April 11, 2013
It is excellent, but there was some details must be deleted because it is out of date
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