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321 pages, Kindle Edition
First published January 1, 2011
- Morning Star Inc., is the world's largest tomato processor with 400 full-time employees and over $700 million in annual sales. In an industry where annual growth averages 1% per year, Morning Stars profits have grown over 10% yearly for the past twenty years. What's interesting is that there are no supervisors or managers in the entire company. Every employee is responsible for setting their own goals and negotiating a "Colleague Letter of Understanding" an agreement with other employees detailing their specific job description and deliverables for the year.
- Employing 9,000 "associates" (employee owners) in 50 locations around the world, W.L. Gore & Associates manufactures more than 1,000 different products including the Gore-Tex range of high performance fabrics. Each associate decides entirely on their own what they want to work on and where they feel they can make the greatest contribution.
- Ranked "India's Best Employer" in 2009, HCL Enterprise is an enormous hardware manufacturing, systems integration and services company with 77,000 employees operating in 26 countries. In response to declining growth, CEO Vineet Nayar replaced the company's traditional top-down hierarchical structure with a system driven by employee councils and declared "We must destroy the concept of the CEO. The notion of the 'visionary,' the 'captain of the ship' is bankrupt. We are telling the employee, 'you are more important than your manager'
- The 150-year-old Bank of New Zealand broke with tradition and empowered its local branches to set their own local hours, policies and promotional budgets.
- Saint Andrews Church in Chorleywood, England had 500 members and ran several highly polished weekly worship events, but was losing about 10% of its membership per year. "We had a congregation who saw themselves as an audience," recalls assistant vicar Drew Williams. During a remodel that closed the main church building for nine months, he funneled the congregation into "Mission Shaped Communities" or groups of about 12-50 members who would determine a mission on their own to improve the community and how to go about achieving it.
"Despite all their lofty rhetoric about advancing human knowledge, most deans and chancellors seem to believe that the purpose of an elite university is to provide a grand setting in which a small number of carefully screened and highly privileged students can acquire the exclusive credentials they will need to penetrate the ranks of other similarly elite institutions."