Designing Metrics: Crafting Balanced Measures for Managing Performance

by Bob Frost

In clear, straightforward language this primer provides an orientation and basic grounding in the design of performance metrics. It is intended to provide a helpful summary that will be useful in classroom training and for distribution to busy leaders and managers.

Genres: Business

Paperback

First published April 12, 2007

Reviews

[Nada Abandah · Rating 4 out of 5]

Small and simple book on where to start in designing metrics. The book offers great guidelines to creating and tracking metrics and measures, and links perfectly with Balanced Scorecard terminology and approach.

Do Read if:
- You're looking for simple and direct guidelines,
- Want to start with something direct, and maybe later complicate things,
- Want something inline with BSC.

Don't Read if:
- You're expecting it to tell you how to create strategy maps and link to BSC,
- You need something more elaborate, and want to increase the depth and complexity of metrics,
- Looking for a list of suggested KPIs to track and how to track them.

[Melissa Craft · Rating 4 out of 5]

Good quick perspective, providing way to consider picking metrics.

[Alvaro · Rating 3 out of 5]

A very good summary of the basics of the measurement process for every project, company, workgroup, etc. A starting point that help to stay focused in the process and tools required.