Using conversations, cases and original sources, this work engages with the key themes and problems of the field of public management. After writing many conventional books and articles Christopher Pollitt has turned to this novel approach in order to offer students, teachers and practitioners alike a refreshing introduction to both the classic and the most fashionable issues in public management.
"Years later, looking back on the Snail affair, Mary could never be entirely sure that she had done the right thing. Or, at least, that she had done it in the best possible way, In a sense she had 'won' - they had got rid of Snail - but the cost of this 'victory' was heavy indeed."
Livro didático sobre gestão pública com a intenção de trazer temas e olhares modernos. Achei muito interessante por mostrar a complexidade da área, trazer "cases" práticos e citações de atores da área. Infelizmente centrado em países desenvolvidos, mas trás referências para quem quer informações sobre países em desenvolvimento.