It’s impossible for me to review a book like this disinterestedly. After all, for the first three and a half years of Netflix’s existence, I was running Europe’s largest online video and DVD retailer. So the first half of this book is like a giant trip down memory lane — not necessarily in the specific details, as our story played out quite differently, but in terms of lots of the wider arguments and decisions, and in particular the constant struggle to convince investors, and the press etc that established off-line companies won’t simply be able to move on-line and dominate everything there too (Blockbuster and Walmart in Netflix’s case; Virgin in ours).
Although presented as the Netflix story, the book is just as much, if not more, about Blockbuster — how they staked everything on competing with Netflix, and then, just as they were on the verge of winning, threw it all away. Unfortunately the treatment of this is a little too shallow, particularly in relation to the Carl Icahn involvement, where he’s portrayed almost as a comic book villain. At times it seems as if Keating simply doesn’t understand that level of corporate shenanigans well enough to adequately steer us through the boardroom dramas, and we’re left with a little too much hindsight bias.
The narrative is also over-simplified to a Netflix vs. Blockbuster fight a little too much, in a way that ends up slightly disjointed. In particular RedBox only really get a decent introduction after they’ve already been a significant factor in Blockbuster’s demise.
If this had been about any other business, I’d also have preferred the author to draw out much more of a meta-narrative: this one would generally be a little too much straight reportage for my taste. But here, I’m able to easily fill in lots of that myself anyway, so this one gets a solid ★★★★.