Hello and welcome to my ramble.
I thought about "incivility" research a lot while reading this, and this gives some good food for thought for humane leadership principles, especially how self-protection doesn't get you far in human connection, and the importance of vulnerability/openness in relationships. It's short and has an easy tone, so it's a fine quick read. But, man, it is rough sometimes and I don't think I could recommend this.
Definition starts strong, but gets fuzzy throughout the book. For Hicks, in the beginning dignity means our inherent value and worth as humans. Treating others with dignity means acting like/showing that they matter and deserve attention. She goes on to talk about "dignity violations," but insists that dignity is not the same thing as respect. She also makes universal claims, and does not keep her idea of dignity culturally bound. Is "dignity" really the clearest term to describe Hicks' interest in peoples' perception of being treated well (which is a big focus throughout chapters)? I'm not sure, but I'm definitely not convinced. She writes about intimacy, vulnerability, openness, and love - and says dignity is distinct. How did I get through this book still sort of scratching my head about what "dignity" is or is not? The essentializing this matters because, wow, Hicks really "sees the world" through the "lens" of "dignity." This book is an example of a researcher going hard into one buzzword conceptualization of how they think all humans work, and coming up muddled and almost-empty without clear empirical grounding or a contextual lens.
I think part of what made this confusing was that this book takes a very individualized, responsibilized approach to "dignity," which, I think, is ultimately and ironically a bit "indiginified." The "acceptance of identity" chapter was particularly fraught, as it framed an Egyptian American's decision to avoid supporting Obama's 2008 campaign even though he would have wanted to (i.e., the "optics" of a Muslim working on Obama's campsign) as an act that demonstrated that he was able to preserve his dignity. So, it does seem helpful to frame that a person's dignity doesn't go away in the face of discrimination, as human dignity is inherent even in the face of discrimination. But, this example, as written, felt more like upholding discriminatory norms (e.g., summarized as, "He was unusually able to not take it personally and just stayed out of the political fight") than really pushing for protecting peoples' dignity. Then, the transition from this example to an example of the author not "going off" on a waiter who accidentally charged her twice for a beverage and then was "rude" about correcting the mistake felt like the author's lens was super limited (e.g., she doesn't acknowledge how often customers violate the dignity of service employees, which obviously could be part of this person's response). Ugh. Later, Hicks argues that, including in the workplace, people not speaking up when someone (including a boss) violates someone's dignity is, by their own fault, exposing themselves to more indignity. She also gives an example of an employee who was fired by a boss after that boss learned he had been gossiping about mean things that she had done; Hicks says that the fired employee's gossip had cost him not just his dignity but also his job. There is no discussion of the boss's need for emotion regulation, fairness, or inappropriate behavior. Yikes!!
Across chapters, this book is most interested in the individual-level; e.g., mirror neurons, emotion regulation, and how our wounded childhoods make us struggle with dignity as adults. There's relatedly an emphasis on (dubious) evolutionary psychology claims. This was all tiring, especially as across the above examples (and others), I didn't catch a systems lens or contextual understanding.
Paradoxically, the incredibly brief (with no references) chapter on inclusion bizarrely asks readers to "imagine" what it's like to be a person of color or immigrant (as though she assumes all her readers are neither people of color nor immigrants; again, othering/perpetuating the whitestream). Ironically, after a chapter on inclusion and the importance of belonging, she seperates out that "most of us" don't experience trauma, but that we can learn from research on traumatized children. Again, this unacknowledged positionality was pretty in contrast to the book's broader argument about/approach to dignity.
What also left me scratching my head was that whether or not sources get cited for claims is really hit-or-miss throughout the book, and the author uses anecdotes to make her points. This got to be really distracting. For example, I think there's a huge jump between a leader recognizing team members' contributions to that leader now being a moral authority. This was one of several strange, grandiose claims that was stated and then quickly moved on from. Relatedly, Hicks has an incredibly interesting, important career in international conflict resolution! Yet, she sometimes mentions or frames important conflicts and conversations she has facilitated and then ... doesn't describe what actually happened, just that it went well.
Okay, all that being said: I liked that there was some emphasis not just on when someone violates your dignity, but when you violate someone else's dignity (although I think this book would be more compelling if the order of these two book parts were flipped). I liked the idea that the most developed understanding of dignity includes the interdepence/importance of recognizing others' dignity. I also liked the warm, conversational, and optimistic tone. The idea that someone who does not want to or won't forgive another could instead offer dignity (rather than forgivness), and that offering dignity is just as good as offering forgiveness, is a gem buried in this often muddy book. Above all, clearly, what Hicks is doing here with her dignity model is definitely interesting enough that I finished this book even though I had the above serious critiques.