What do you think?
Rate this book
IT Service Management From Hell: A Guide to Worst Practices by Johnson, Brian, Wilkinson, Paul (2005) Paperback
A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks," and "cost management," this humorous collection of quips provides definitions, abbreviations, and acronyms for the IT lingo most commonly used today.
Paperback
2 people want to read
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
No one has reviewed this book yet.