Good Service Is Good Business: 7 Simple Strategies For Success

by Cathy De Vrye

Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business. In today's competitive marketplace, if you don't provide good service you won't attract customers. And without customers, you don't have a business. Good Service is Good Business is a clear, simple, common-sense approach to making your company a service leader. Published originally in Australia, this new international edition is filled with simple-to-implement ideas that you can put into practice right away to boost your profits and your reputation.

Genres: Business

280 pages, Paperback

First published September 1, 2000

Reviews

[Patty · Rating 3 out of 5]

Here it is in a nutshell:

Excellence starts at the top-leadership by example

Treat employees as you want them to treat customers

Take time to hire positive people in the first place

Take an interest in your job to make it more interesting

Success today does not guarantee success tomorrow

Set, meet and exceed expectations to stand out in the market place

Track records don’t count…..enough

Anticipate changing market expectations

Consistency is key

[En Hikmah · Rating 5 out of 5]

It was my early day of earn money for living. I just graduted from school and looking for jobs. Daddy gave me this book that he has read fey years ago. Then Daddy and this book colaborate in helping me to get through my talent. THey both help me find out what i want actually, and how to make it come true. So..it is not only about business, but how to make and lift it up.

[Luigi · Rating 4 out of 5]

Bought it from Catherine at one of her seminars, autographed