Avoiding trendy theories and shortsighted strategies, Mark McCormack teaches verbal communication as art and how to explain anything to anyone; how to assert oneself without offending others; how to discern that the messenger means more than the message; and more.
No disrespect to the late Mr. McCormack, but this is essentially a "€œhow to"€ communication manual for micro-managers and thin skinned people. I do not recommend this book or its prescribed practices to anyone. I had thought about reading some of Mr. McCormack'€™s other books such as "What they don't teach you in Harvard Business School"€ but now I'€™m not so sure they will be worth the time (well, I may still read that one because I can't help my curiosity).