Dave Thomas, in case you didn’t know, is the founder of Wendy’s. He is famous for being a folksy kind of regular guy. In this book he talks about his early life and how he got his start in the restaurant business. The book is marketed as a how-to book as much as an autobiography, with multiple lists with bullet points, telling how to run a good business, or how to be a good person. The implication is that if you follow his advice, you, too, might become the millionaire boss of your own business empire.
That is not my goal, so I enjoyed the stories much more than the bullet points, but I can say that at the end you do feel like you have a good sense of who Dave Thomas is.
I knew that Dave Thomas was an advocate for adoption. I had thought that was because his daughter Wendy was adopted. No, Wendy and her four siblings (who did not get to have restaurants named after them) were his biological children. It was Dave himself who was adopted.
Dave’s adoption story did not sound all that great. The mother who adopted him died when Dave was three. His father wasn’t much of a father, and he married several more women who weren’t that much into being mothers. But Dave was close to his grandmother Minnie, who he lived with in the summers. She gave him the warmth and security he craved. And Dave’s dad, while not big on warmth or security, did one thing that influenced young Dave’s life. He took him to eat in restaurants. Dave loved eating in restaurants. He thought it was the greatest thing, and from the time he was a child, it was his dream to own his own restaurant.
He got his chance when he was 12 years old. He lied and told them he was 16. (You couldn’t do that today.) He worked first for the Regas Brothers Restaurant in Knoxville, Tennessee. Then he worked for the Hobby House Restaurant in Fort Wayne, Indiana. He also did a stint in the army during the Korean War, and he worked in food service there, too, managing the Enlisted Men’s Club.
When Dave was working for Hobby House restaurant he met Colonel Harlan Sanders, of Kentucky Fried Chicken fame. At that time the Colonel was marketing his process of cooking the chicken to other restaurants. The Hobby House (and other restaurants as well) featured Kentucky Fried Chicken on their menus along with lots of other things, like meat loaf and pork chops.
There were four Hobby House Restaurants in Columbus, Ohio, that were failing. Dave moved there to take them over and try to turn them around. He did that, basically, by turning them into Kentucky Fried Chicken restaurants. He said that the most popular thing on the menu was the chicken, so they would focus on that. He put “Kentucky Fried Chicken” up on the sign, and invented the big wobbling bucket sign. So you could say that the Colonel invented the product, and Dave invented the business.
Chicken made Dave successful. It’s one of the secrets of his life that he always secretly hated chicken. He preferred burgers. His dream was one day to open a burger joint, one that served better, meatier, juicier burgers than the flat little discs McDonald’s was selling. And he did. And that was Wendy’s.
He was fanatical about cleanliness. He was fanatical about customer service. He had some good stories to tell about making some memorable TV commercials. Oh, and you know why Wendy’s serves chili? The hamburgers that aren’t good enough to be served as hamburgers go into the chili.