Knowledge and Information Management: The DNA of Success

by Angela Abell, Sandra Ward

Since publication of the author's influential "Competing with Knowledge" in 2001, not only have there been significant developments in the knowledge management (KM) field, but public and private organizations have been transformed by the universal adaptation of ICT, which has taken information management (IM) into a new era of development. IM professionals have tended to follow either a KM or IM path, but the two disciplines are interdependent, and need to be understood from a combined perspective (KIM). There is no text that fully explores KIM within the context of 21st century information structures; this book aims to fill that gap, and to stimulate thinking about the relevance of KIM to organizational and societal success. Focusing on the breadth and depth of KIM and its impact and potential for innovation and for the public good, the book explores why organizations need to develop and capitalize on it in order to reflect new work styles and business models. The text is interspersed with case studies to illustrate good practice, drawn from initiatives that are not regularly reported. It covers topics, why organizations need to be themes that are shaping their future; KM and IM connecting people to people, people to information, and people to tools; KIM standards, processes and policies; understanding value in organizations; information roles and responsibilities - the challenge of leadership; staying continuing competitive advantage; and, the sustainability the challenge of the changing workforce and organizational structures. This book is essential reading for all information managers and specialists needing to develop their services by moving into the KM arena, including those in 'non-traditional' LIS roles in the corporate sector such as market data, competitive intelligence, knowledge management, and business functions. It will also be of great benefit to students and researchers in LIS, business management, and IT related faculties.

Hardcover

First published December 1, 2010