Thinking Forward: Six Strategies for Highly Successful Organizations

by John R. Griffith, Kenneth R. White

Improve operations in the areas that have the greatest impact on care cost and outcomes. This book describes best practices in six critical areas of hospital operations—governance, service lines, complex case management, prevention, support services, and service excellence—by using examples from hospitals within the highly respected Catholic Health Initiatives system. The authors describe the path each of the featured hospitals took to achieve their various successes, and how CHI will implement those leading practices across its whole system. The authors discuss potential pitfalls, and how other systems and freestanding organizations can learn from their experience.

Paperback

First published June 11, 2004

Reviews

[Lauren · Rating 4 out of 5]

ACHE book
A list of 8 case studies of healthcare improvement for CHI hospitals.
1. New Life, Energy and Vitality: The Building Blocks of Catholic Health Initiatives (Introduction)
2. Governance: Sustaining Turnarounds at St. John's Regional Medical Center
3. Clinical Service lines: Evolving Beyond Borders at Memorial Health Care System
4. Case Management: Optimizing Quality of Life at the Mercy Health Network
5. Prevention: Creating Healthy Communities at Good Samaritan Health System
6. Support Services: Surpassing Benchmarks at St. Elizabeth Health System
7. Service Excellence: Building the Future at Franciscan Health System
8. Thinking Forward: Completing the Transformation