Telephoning: Master the Key Communication Skills Required in International Business English (Delta Business Communication Skills) by Lowe, Sue published by Delta Publishing

Delta Business Communication Skills

by Susan Lowe

Telephoning works with the skills and language required to conduct successful phone calls in English.The units focus on listening making calls receiving calls receiving and leaving messages dealing with problems conference callsTelephoning provides six core units, each containing these to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.*presentation and practice of core language connected to each skill.*over to you, which allows students to apply what they have learned to their real-life work situation.In addition, the book needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs*a personal learning journal to help students monitor their learning during the course*a review to help consolidate the language work students have done in each unit*a reference section listing the vocabulary, grammar and phrases covered in each unit*an answer key, including suggested answers and audio scriptsTelephoning is designed for classroom use, but is also suitable for self-study.

Paperback

First published January 1, 2003