Working with Difficult People: Revised and Expanded

by Muriel Solomon

Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Genres: Leadership, Self Help, Management, Business, Nonfiction, Relationships, Personal Development

Paperback

First published January 1, 1990

Reviews

[Noor Abu Hassan · Rating 5 out of 5]

اكثر من رائع. اكد لي الكثير من المفاهيم وصحح البعض . اقدر هذا المجهود. ممتنة للاستاذة ندى لاقتراح الكتاب ❤❤❤❤

[Sarah · Rating 2 out of 5]

Just didn't give me what I was looking for. Examples we "canned" and "perfect" and seemed to only be tailored to the business world, not other fields of employment. I found other books on the topic that were better.

[Laurel · Rating 3 out of 5]

This book was helpful to me in finding ways to deal effectively with difficult people at all levels.

I refer back to this book frequently.

In reading this book I also became aware of my own shortcomings and how to correct them.

[Jennifer · Rating 3 out of 5]

A handy guide with tips for handling specific workplace situations with colleagues on every level.

[Trudy Monk · Rating 4 out of 5]

Probably helpful, pretty organized

[Cinthia Garcia · Rating 4 out of 5]

What makes a person difficult to work with? There are so many ways in which colleagues, subordiantes, and boss can get the worse out of you or vise versa. This book gives different type of scenarios in how in deal with difficult people and also provides tactics on how to handle the situation. It is an interesting book because it serves a guide book depending on the circumstance. I would recommend the book because the steps are easy to follow and can increase communication skills. It is sad, but true that now in days a lot of tension and stress is increasing within an organization. This book can help in reducing tension by learning how to communicate effectively to either the boss or co-workers. It is designed as a reference point to look for logical explanations rather than an emotional reaction. Also if you are interested in this book try reading Psychology Applied to Work by Paul Muchinsky. It is an industrial psychology book that gives detailed information about approach used by leaders and attitudes within the organization. This made me understand Muriel Solomon scenarios being so that she has great experience in communication and working with organizations as a consultant. I think that her work is amazing and a helpful tool to maintain a peaceful environment.

[Fred Fisher]

Just a rehash of old techniques. Quit reading after 20 or so pages reading stuff I already knew and have used for decades. Oh well. Others will find it a place to start dealing with difficult people. I actually don't care much anymore.

[Catherine · Rating 5 out of 5]

This one really helped me when I was working in an office with folks having strong personalities. Great tips!

[Jonathan]

None

[Chad · Rating 4 out of 5]

This was a really good book. This book can be extremely useful for all levels of employee and employers. I have found it to be helpful as a manager as well as dealing with those that I report to.

[Adrian Paulino · Rating 4 out of 5]

https://www.goodreads.com/book/show/1...#

[Anthony Shull · Rating 4 out of 5]

You think you're awesome. Everyone else thinks you're annoying. I think you're just a chapter in a book.