Managing Quality Through Teams: A Workbook for Team Leaders & Members

by Jennifer Howard, Jennifer Howard

This course represents the third era of human organization for production in the changing global assumptions about the role of managers and employees and applies equally to service and manufacturing. This new system requires new skills and new assumptions about decision making and responsibility. The development of these new skills, attitudes and behavior, is the goal of this course. The Team management system requires very different behavior on the part of managers and employees.

Table of
The Third Era
Principles of Team Management
Customer Focus
Managing Process
Scorekeeping Self-Management
Styles Decision Making
Planning Team Meetings
Leading Team Meetings
Facilitating Group Participation
Problem-Solving Model
Problem Analysis
Developing Consensus & Action Plans
Managing Human Performance
The New Manager
Case Studies
A Personal Note
Appendix -Self-Assessments.

Paperback

Published January 1, 1992