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Ultimate Service: The Complete Handbook to the World of the Concierge
The complete handbook for the world of the concierge. This book was written from first hand experience and addresses all situations involving a hotel concierge from the philosophy to the the paper clips. It is a comprehensive guide to the hotel concierge. It can be used as a textbook or for training purposes as it has lesson plans and workshhets included.
200 pages, Hardcover
First published December 1, 1994
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