Handling Difficult People and Situations: Lead People Through Adversity

by Rick Conlow, Doug Watsabaugh

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward.

91 pages, Paperback

First published February 1, 2010