Crisis Management: Leading in the New Strategy Landscape

by William Rick Crandall, John A. Parnell, John E. (Edward) Spillan

Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape , Second Edition by William "Rick" Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.

384 pages, Paperback

First published January 1, 2013

About the author

William “Rick” Crandall (PhD, University of Memphis) is professor of Management at the University of North Carolina at Pembroke. Previously, Dr Crandall taught for eleven years at Concord College, Athens, where he served on the college’s crisis management team. Dr Crandall’s articles on crisis management have appeared in a wide range of journals.

Reviews

[Jeff · Rating 4 out of 5]

Though the book is a textbook, it is accessible if not sometimes overly simplistic. The authors do an admirable job of making the case for crisis management as a matter of strategic importance. I also appreciated their typology.

The chapter cases and follow up discussion questions were interesting and effective in introducing various topics associated with crisis management. I feel strongly that the sample crisis plan in the appendix is overly simplistic for an organization of any size, though I applaud its intent.

While the crisis is a matter of strategic importance, the obvious next question is, "How do leaders operating in an active crisis utilize strategic thinking?

[Taylor V. Smith · Rating 3 out of 5]

I thought the many diverse anecdotes were helpful, but I hoped for something more practical. It was also hard to overlook the dozens and dozens of spelling errors, duplicate or missing words, and other proofreading issues.

[Kathryn · Rating 5 out of 5]

Clear explanations with relevant examples

[Mohammed]

Good bbok to learn how you can deal wiht accidents.