Customer-Driven Project Management : Building Quality into Project Processes

by Bruce T. Barkley

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ET CUSTOMERS CREATE YOUR SUCCESS! With New Cases and Scheduling Applications -- and New Insights on Project Management in the Internet Age! Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job -- and getting the job done right the first time! See how embedded quality assures customer satisfaction--and how to schedule quality into the project process. This newly revised Customer-Driven Project Management steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help

* Understand customers -- and their needs and expectations
* Keep customers productively involved in project management
* Embed quality into the product early in the process
* Make organizations work better with project-driven business models
* Market your PM skills with "Brand You" methods
* Short-circuit stumbles with senior management "insurance"
* Put free PM 'Net tools to work for you
* Predict the life cycle of e-businesses
* Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management. Designed as a practical step-by-step guide for working project managers and executives, Customer-Driven Project Management is also a superb resource for those who aspire to fully understand the concept of project quality management and to achieve the Project Management Professional (PMP) certification. Helpful guide for anyone who wants to get any kind of team project done better, faster, cheaper, and with greater customer satisfaction.

609 pages, Hardcover

First published February 6, 1992

Reviews

[Basma Hajjaj · Rating 3 out of 5]

I’m sorry that I lost this book before finishing it. I really enjoyed its content on classical and well-known concepts of project management — those sections were insightful and valuable. However, I didn’t enjoy the parts about the internet. They felt very simple, even naïve at times, and included ideas that seemed unrealistic. I understand, though, that the book is old, and the way it presents the internet reflects how new and unfamiliar it must have felt at the time.

[Marcus Goncalves · Rating 3 out of 5]

This is a very old book (2001), but very interesting to read as, I believe, it was the first attempt to synthesize and broaden the management techniques of TQM and PM.