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The Quality 75
This quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-waffle, snappy style, relevant to all in any organization requiring basic instruction, reminding and inspiration.
Spiral-bound
Published January 1, 2002
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November 17, 2012
This is the best presentation of the topic of quality management I have come across. Good brief outline of philosophies, tools and techniques.
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