Reducing Human Error by Dealing with Root Causes

by Duke Okes

Reduce Human Error by Conducting an Efficient Root Cause Analysis Human error should never be the stopping point when conducting a root cause analysis , but should instead simply be a point at which the problem is then redefined. This DVD session with expert speaker Duke Okes will help you learn to look in more detail at the process being carried out and the interaction between the individual and other factors in their environment to yield vital information that can help identify the actual root cause. A key point is that it is much easier to change the design of a process than it is to change human behavior. Session Highlights Why human error is almost never the root cause Typical system causes of human error Human attributes that can cause errors How to differentiate between system and individual causes Taxonomies used by several industries to help identify causes of human error Differences in approach for performance versus accident applications How "Just Culture" can help prevent inappropriate responses to human errors * the image displayed on the CD cover may differ in actual product.

Audio CD

Published January 1, 2016