In Technology as Experience , John McCarthy and Peter Wright argue that any account of what is often called the user experience must take into consideration the emotional, intellectual, and sensual aspects of our interactions with technology. We don't just use technology, they point out; we live with it. They offer a new approach to understanding human-computer interaction through examining the felt experience of technology. Drawing on the pragmatism of such philosophers as John Dewey and Mikhail Bakhtin, they provide a framework for a clearer analysis of technology as experience.
Just as Dewey, in Art as Experience , argued that art is part of everyday lived experience and not isolated in a museum, McCarthy and Wright show how technology is deeply embedded in everyday life. The "zestful integration" or transcendent nature of the aesthetic experience, they say, is a model of what human experience with technology might become.
McCarthy and Wright illustrate their theoretical framework with real-world examples that range from online shopping to ambulance dispatch. Their approach to understanding human computer interaction—seeing it as creative, open, and relational, part of felt experience—is a measure of the fullness of technology's potential to be more than merely functional.
Dense and complex treatise on experiencing technology
John McCarthy’s and Peter Wright’s book is fascinating because they grapple with some of today’s major social, economic and interpersonal questions, such as what does technology mean and how can you determine its meaning? The authors move through several philosophical approaches that they find useful in framing these questions, review major thinkers in the field, and discuss case studies and personal experiences before reaching conclusions. The book is difficult, because of their academic bent. They are willing to break with existing practices enough to embrace emotional and subjective reactions to technology, but their writing can be thick and their conceptual apparatus is complex. As a result, the content is useful for futurists, those interested in social trends and change, and anyone working in information technology or marketing. However, getAbstract recommends their prose primarily to the more patient members of those categories.