Confident Conversation: How to Talk in Any Business or Social Situation

by Lillian Glass

The author tells the reader what to say to anyone in almost any situation. Chapters cover topics such as greetings and meetings, being a good conversationalist, positive criticism, business situations, social gatherings, difficult or sensitive subjects, right words for special people or special encounters, relationships, giving opinions and how to be a good listener.

Hardcover

Published January 1, 1991

About the author

Dr. Lillian Glass is an international communication and body language expert, media commentator and author of a dozen books, including Toxic People, He Says She Says, and a body language book, I Know What You're Thinking. She has a monthly body language column in Cosmopolitan Magazine. She also is actively involved as a jury consultant.