Anna Papalia’s "Interviewology: The New Science of Interviewing" explores how understanding one’s unique interview style can transform both the interview experience and outcome. The book offers a new approach, moving beyond generic advice, and breaks down interview success into four distinct styles: the Charmer, the Challenger, the Examiner, and the Harmonizer. Each style has its strengths and weaknesses, and the key to acing interviews lies in recognizing these tendencies, embracing one’s strengths, and mitigating weaknesses.
Papalia’s journey began during her years in corporate recruiting, but it wasn’t until she was tasked with revamping Temple University’s professional development program that she realized something was missing in the world of interview coaching. Despite helping thousands of students and professionals, she noticed that certain clients continued to struggle, regardless of the guidance they received. A breakthrough came when she considered the concept of interview styles, much like learning styles, and began researching the various ways individuals approach interviews. This led to the creation of an assessment tool that identified four core styles, helping individuals leverage their natural tendencies to succeed in interviews.
The "Charmer" is characterized by their extroverted nature, strong social skills, and an ability to build rapport easily. Charmers see interviews as performances, excelling at engaging with interviewers and creating a warm atmosphere. However, their reliance on charm can sometimes work against them. While they easily connect with others, they may overlook providing solid evidence of their qualifications. Additionally, charmers may inadvertently tell interviewers what they want to hear, rather than being fully authentic. To mitigate these challenges, they can use the STAR (Situation, Task, Action, Result) method to structure responses, ensuring they balance rapport-building with concrete demonstrations of their skills. For hiring managers, it’s important to implement structured interviews and ask behavioral questions to ensure that the charm doesn’t overshadow the candidate’s qualifications.
On the opposite end of the spectrum is the "Challenger", whose interview style is defined by authenticity, directness, and a penchant for intellectual debate. Challengers often approach interviews as opportunities to showcase their critical thinking abilities, frequently asking probing questions that can sometimes feel confrontational. While this can be refreshing in the typically polished corporate environment, it can also come across as inflexible or arrogant if not managed carefully. Challengers need to develop active listening skills, ensure they are not dominating the conversation, and find the right balance between challenging the interviewer and demonstrating humility. For those interviewing challengers, it’s important to recognize that their direct style often stems from a desire to engage meaningfully and test the strength of ideas. A thoughtful response to their probing questions can lead to a deeper, more productive discussion.
Then there are the "Examiners", individuals who focus heavily on facts, figures, and technical qualifications. Examiners are well-prepared and precise, often viewing interviews as tests to be passed or failed. While their strong listening skills and analytical approach make them formidable candidates, they may struggle to open up or show personality, which can come across as aloof or uninterested. To excel in interviews, examiners should work on balancing their technical responses with stories or anecdotes that bring their qualifications to life. Engaging in small talk, while uncomfortable for many examiners, can also help them build rapport with the interviewer. For hiring managers, providing a clear structure to the interview and asking specific, detailed questions about their past work can help examiners feel more comfortable. Encouraging them to discuss problem-solving processes or teamwork experiences allows interviewers to see a fuller picture of the candidate’s abilities.
Finally, the "Harmonizer" interview style is characterized by adaptability and a desire to fit into the team. Harmonizers excel at creating rapport and making others feel at ease, but they can struggle to showcase their own accomplishments. Their tendency to downplay personal achievements in favor of focusing on team efforts makes it difficult for interviewers to gauge their individual value. To succeed, harmonizers need to develop stronger self-confidence and learn to highlight their personal strengths without feeling like they are bragging. They can prepare specific examples where their individual contributions made a difference in team settings, using I-statements to take ownership of their successes. For interviewers, it’s crucial to create a safe, open environment where harmonizers feel comfortable talking about their individual achievements. Asking open-ended questions and giving them space to respond fully can help draw out more information about their personal strengths and contributions.
The crux of "Interviewology" is that success in interviews is not about forcing oneself into a particular mold but understanding one’s natural tendencies and working with them. This approach empowers job candidates to feel more confident and authentic in their interviews, which leads to better outcomes. At the same time, hiring managers gain a better understanding of how to evaluate candidates more fairly and thoroughly, considering each person’s unique style.
Ultimately, "Interviewology" is about embracing individual differences and finding a way to work with them to succeed in the high-stakes world of job interviews. By moving away from one-size-fits-all advice, Papalia’s new science of interviewing offers a fresh, more nuanced path to interview success. Whether you’re preparing for your first job interview or looking to improve your hiring processes, understanding and mastering interview styles can transform your approach to the interview process, helping you to stand out authentically and make a lasting impression.