The Memory Jogger II Healthcare Edition: A Pocket Guide of Tools for Continuos Improvement and Effective Planning by Michael Brassard, Diane Ritter [Goal/QPC, 2008] (Spiral-bound) [Spiral-bound]
Easy to use, quick reference guide. The content is still completely relevant today. This can be used by anyone leading or participating in corrective actions or improvement projects. There are obviously deeper, more detailed, and more expansive resources, but this little pocket guide gives you the basic tools with basic examples. It works as an introductory guide or a quick refresher for a tool that maybe you learned a while ago and want to use now after some time.