Getting It Right!: Creating Customer Value for Market Leadership

by Philip Weinzimer, Weinzimer

Most companies know they need to become more flexible and customer-focused. Managers know it; employees know it, too. More importantly, customers know it, and they're impatient for action. Dozens of "best-sellers" have been published about leading change. So why aren't the changes happening in more companies?It's the people. Nothing happens without them. Getting It Right! is the first book on leading change in an organization that provides simple, convenient tools for getting managers, staff, partners, and other stakeholders all on the same page, at the same time. Other books talk about how to get it done in the abstract; Getting It Right! shows you how to get it done in the workplace.

Each chapter provides common-sense advice and clear, simple workshops and exercises that help you:
-- Prepare leaders, teams, and individual employees to deliver value;
-- Perceive value as customers see it; and
-- Provide the value your customers want, profitably, through superior manufacturing, delivery, and service capabilities.

300 pages, Hardcover

First published April 30, 1996