Of all the occupations where you are required to interact with people, customer service is probably the one where you get to see the greatest variety of characters. This is especially true when working at a service station – the servo. As a console operator, there is plenty of opportunity to see the myriad of society, both the good and the bad. For two years whilst completing my university studies, I was one of these unsung heroes who kept the petrol bowsers of Adelaide running.
Josh Francis qualified as high school teacher before commissioning into the Royal Australian Navy as a junior officer soon after the September 11 attacks in the US. A desire to serve on warlike operations saw him resign his commission and enlist into the Australian Army. After qualifying as an infantryman and paratrooper, Josh deployed on peacekeeping operations in East Timor conducting counter-militia operations.
After completing basic and specialist intelligence operations training, Josh completed multiple deployments to Afghanistan and Iraq, conducting duties in special operations, conventional operations and training roles. He is the author of the military themed personal development books 'The Camouflage Series', and the recently released 'Zach Kryton' thriller series.
Additionally, he runs the consulting arm of Red Diamond, providing military technical consulting to media and film productions.
I absolutely love this book. As someone who used to work behind the counter at a 24/7 convenience store for many years, I can personally relate to these stories. Well, except for the armed robbery and heroin overdose. Everything was well written, easy to read and there were no jumping chapters. 5 stars!!