Dealing with the Tough Stuff: How to Achieve Results from Key Conversations

by Darren Hill, Alison Hill, Sean Richardson

How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior—both verbal and nonverbal—plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness.

Genres: Business, Nonfiction

216 pages, Paperback

First published March 9, 2012

About the author

Behavioural scientist Darren Hill and psychologists Alison Hill and Dr Sean Richardson are directors of the behavioural strategy company Pragmatic Thinking. They work with top companies in Australia and North America to equip and support managers and leaders to work more confidently with people.

Reviews

[Dwight Walker · Rating 3 out of 5]

Series of strategies to handle tough employees which is relevant to dealing with tough things inside a small business. Very good insights. I solved many past committee and business problems through reading this book.

[Morris Yen · Rating 4 out of 5]

nice tips