Effective supervision : preparing for the 21st century

by KIRKPATRIC, Chad T. Lewis

[This book] is concerned with the foundations of supervision. As such, the nature and importance of effective supervision are discussed along with major issues facing supervisors today. [It also] explor[es] the work of supervisors ... includ[ing] an analysis of the functions supervisors perform: planning, organizing, staffing, leading, and controlling ... [It also] deal[s] with supervisory skills such as decision making, motivating employees, managing conflict, communicating, performance appraisal, applying discipline, counseling, managing stress, and organizational change. The book [finally discusses the] special concerns of individual supervisors, namely, using time more effectively and career planning and development.-Pref.

Contents: Foundations of supervision: What is supervision?; Meeting the performance challenge; Meeting the legal challenge; Labor relations --
Supervisor as a manager: Planning and controlling for productivity; Principles of organizing; Supervisor as a leader; Human resources management and the supervisor; Orientation and training --
Supervisory skills: Decision making; Motivating employees; Managing conflict; Communicating effectively; Appraising performance; Organizational justice and discipline; Counseling; Managing stress and organizational change --
Individual considerations for the supervisor: Using time effectively; Career planning and development --
Glossary.

435 pages, Paperback

First published September 2, 1994