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Implementing Siebel
A comprehensive guide to understanding the phenomenon of Customer Relationship Management (CRM), and its power to transform business enterprises through the use of Siebel 7, a state-of-the-art CRM software package. With summaries, checklists, and worksheets, this book is suitable for those involved with the implementation or maintenance of CRM.
500 pages, Paperback
First published October 14, 2005
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