Foundations of Itil®

by Van Haren Publishing

This book and its predecessors have become the industry classic guide on the topic of Itil. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect Itil 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the Itil 2011 Edition upgrade. The Itil 2011 Edition approach covering the Itil Lifecycle is fully covered. The new and re-written processes in Itil 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in Itil 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the Lifecycle Service strategy Lifecycle Service design Lifecycle Service transition Lifecycle Service operation Lifecycle Continual service improvement

472 pages, Paperback

First published July 31, 2012

Reviews

[Panos · Rating 1 out of 5]

Don't ever read this unless you're trying to get certified for ITIL...

[Fausto Betances · Rating 1 out of 5]

Great title for a poorly organized book. What it lacks in technical details it tries to compensate with essence-less repetitions. The resulting work is all over the place.
In many occasions it even fails to follow the sequencing previously stablished by itself.

[Jill Delong · Rating 1 out of 5]

They really needed an editor. A good third of the time, the term "IT" wasn't even capitalized. Not very helpful or interesting. It was hard to remember much.