Presents strategies and specific words and gestures for businesswomen to apply in the workplace, allowing them to be more assertive and to command respect
Quick skim. Lots of good reminders re active versus passive voice, focussing on your listener and what you hope to accomplish. Combine this with _The Squeaky Wheel_ and you have a very strong reminder of the place of feelings when trying to accomplish something.
Best part is the Harvard Business Review memo and the analysis (141-158). Boy I have written bad memos in my mind alot! ;)