The bestselling model for improving outsourcing procedures; fully revised and including a new introduction and updated case studies.
Based on a research study with the University of Tennessee and the United States Air Force, Kate Vitasek has identified the top 10 flaws in most outsourced business models and shows organizations how to rethink their outsourcing relationships in a way that will lower costs, improve service, and increase innovation. This revised edition includes updated case studies and a new introduction.
Kate Vitasek an international authority on how to build and sustain highly collaborative relationships. She received the Thinkers50 Breakthrough Idea Award in 2025 and is lauded by World Trade Magazine as one of the “Fabulous 50+1” most influential people impacting global commerce. She has been featured on CNN International, Bloomberg, NPR, Fox Business News, and Forbes. Vitasek is a Distinguished Fellow and Graduate & Executive Education Faculty at the University of Tennessee’s Haslam College of Business. Her award-winning research on the Vested® business model has been adopted by over 150 organization such such as bp, Intel, EY and the Canadian government for its ability to create true win-win business relationships. Vitasek is the author of nine books and over 400 articles in publications including Harvard Business Review, Chief Executive Magazine, The Economist, FAST Company, Information Week, CIO Magazine, World Financial Review and Supply Chain Management Review. She is in both the Sourcing Industry Group and the International Association of Outsourcing Professional’s “Hall of Fame,” and is a World Commerce and Contracting “Fellow.” Prior to making the shift to academia, Vitasek held positions on all sides of the business table: the buy side (Microsoft), the sell-side (Stream International and Modus Media) and the consulting side (Accenture).
-Excellent book on setting up successful outsourcing solutions. Vitasek does an excellent job explaining why current outsourcing relationships fail to reach their full potential and then describes what it takes to overcome those obstacles. -Very applicable on creating incentive plans for outsourcing programming offshore to retain creativity and efficient code. -Helped me fix my view on using offshore firms as more of a service than a partner.
Follow the five rules these authors espouse -- with lots of research behind their claims -- and create win-win scenarios for outsourcing. 1. Focus on outcomes (not transactions) 2. Focus on the what, not the how 3. Create clearly defined and measurable outcomes 4. Incentive-based pricing to optimize the biz 5. Insight v oversight governance structure