Anyone who works with volunteers, whether in a nonprofit or church setting, should read this book. The authors do a great job of describing how the volunteer of the 21st century differs from earlier generations: the new volunteer wants to make a real difference, have work that fits into her schedule, and have input into how the program for which she is volunteering is run. No longer content just to make a no-questions-asked, long-term commitment to fill a slot, the new volunteer requires a new set of management strategies and tools, which are provided here. Well worth the investment.