How to have the upper hand in every buying or selling situation Life is full of negotiations, from bargaining for a lower price to asking for vacation time. Full of tips, tools and techniques, How to Negotiate Effectively explores every aspect of the negotiation process, Tactics and counter-measures; Handling deadlock; Making concessions; Enhancing your authority; and Getting the best deal. This updated edition contains new material on identifying true decision-makers and how to spot buying signals.
Picked this up on a whim since I needed to use to some Audible credits. A lot of it fits well with other, unrelated, training courses I've been on, and also fits the same model: things which sound obvious when you say them but clearly they still need to be said.
I did have a laugh at the forced attempt to demonstrate people's different sensory languages through how they'd mention the weather.
In general the book offers good advice on how to improve general negotiation skills. The author provides a number of real life examples that some readers might find useful. However, the content is generally oriented to "western" culture negotiations and some of the advice could not apply to different cultures such as oriental or latin american (hence the 3 stars). I would like to see an updated version where this cultural differences are taken into account