Appreciative Sharing of Knowledge: Leveraging Knowledge Management for Strategic Change

by Tojo Thatchenkery

True knowledge sharing in organizations occurs less regularly than most of us think. What can be done to help create a system in which people share the internal "know-how" unique to each organization? In this contribution to change management, Tojo Thatchenkery describes a brand new methodology called Appreciate Sharing of Knowledge [ASK] and provides a step-by-step tool kit for anyone interested in knowledge management. Using the most recent research, Thatchenkery shows how "appreciation" is the missing link in facilitating knowledge sharing. By systematically and intentionally creating an appreciative climate in organizations, leaders and practitioners can deal with change with least resistance and leverage the "tacit knowledge" that is essential for competitive advantage. Written in lucid, jargon-free language, this book is a must-read for anyone interested in the most recent approaches to dealing with change and creating a robust knowledge management architecture in organizations.

Paperback

First published January 1, 2005

Reviews

[Erin · Rating 5 out of 5]

This is one of those books that just feels solid and grounding. It is a thoughtful case study of the ASK (Appreciative Sharing of Knowledge) method in action. It feels both smart and very usable. This is the kind of book I want to keep close when I am working with clients in knowledge management and organization development.

There is a quote I want to hold onto:
“In an era where knowledge is power and intellectual capital is the most strategic and competitive resource based organizations, investing and engaging in a simple but powerful method should be one of the most worthwhile investments an organization can make for long term growth and innovation.”

What really stays with me is how clearly this book shows the power of people coming together across departments, in real human contact, to shape culture and surface knowledge. Yes, you could send out a survey and get information, but this case study makes it obvious that the energy in the room matters. The ASK Day workshops show how much collaboration itself generates insight and momentum.

If I ever need examples of interview questions or a practical reminder of what to keep in mind as a consultant using this method, this is absolutely a book to keep in my back pocket.