People Love You: The real secret to delivering extraordinary customer service

by Jeb Blount

Today, businesses are finding it increasing difficult to compete in a marketplace where 'everything looks the same.' In this environment, service and the people who provide that service are what makes a vendor unique. When you make customers love you, you create an unbreakable bond that delivers long-term growth and profit. 'People Love You' focuses on teaching account managers how to improve critical interpersonal and customer relationship management skills.

Genres: Business, Nonfiction

208 pages, Hardcover

First published January 22, 2013

Reviews

[Emileigh · Rating 3 out of 5]

Work read- great for someone without emotional intelligence or situational awareness

[Miguel · Rating 3 out of 5]

I am a fan of Jeb Blount and got the set. But I realized that people buy you, people follow you and this people love you are basicly the same book with here and there a change.

[JuanPe Belmonte · Rating 3 out of 5]

‘People Love You’ es una lectura interesante y consistente con el estilo de otros libros de Jeb Blount. Ofrece valiosas perspectivas para cualquier persona en roles de Customer Success, enfocándose en cómo construir relaciones sólidas y brindar un servicio excepcional. Un recurso útil para quienes buscan mejorar la conexión y fidelidad con sus clientes.

[Kelly Mcquiston · Rating 4 out of 5]

Quick read with great reminders that should seem obvious and yet are likely forgotten by those of us in the customer experience industry as we get mired in our daily workload.

[Nicholas Why · Rating 3 out of 5]

Not that you didn't already realise some of the things being written about in this book but u get reaffirmation. If u have reasonably high EQ, these techniques act as good reminders. If u need to have 1 take away: Listening to customers will get u everywhere.

[Heather · Rating 3 out of 5]

This book is a good guide to some basics of customer service. Anyone who is familiar with the topic though could probably skip this one.

[Sincerely Mai · Rating 2 out of 5]

Sorry to say but nothing new to learn for me except some positive sayings and quotes which I can reflect. No recommend for this book.

[Carol Keller · Rating 3 out of 5]

This was speaker at RE/MAX Integra event in Indy. A basic customer service book. I really want to read another of his books