Teach Yourself Visually Salesforce.Com

by Justin Davis

An ideal way for visual learners to get up to speed with salesforce.com Salesforce.com is the global leader in on-demand customer relationship management (CRM) and helps companies all over the world manage their sales, marketing, and customer service and support operations. Packed with full-color screen shots and numbered, step-by-step instructions, this guide shows you everything you need to know to get the most out of Salesforce.com. You'll discover how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projections based on past performance, and more. Teach Yourself VISUALLY Salesforce.com is the book visual learners need to get the most from this go-to solution for CRM needs!

352 pages, Paperback

First published April 9, 2013

Reviews

[Christine]

A snow day gave me some Planning Time for work. Decided to dip back into this book. It's very good about showing you what the screen looks like for each step-by-step move in any specific Salesforce task, but I feel it doesn't satisfactorily answer my questions like what's actually the underlying difference between , just for random example--reports and campaigns--and why I would choose to create one versus another. Maybe it's because I don't actually do sales; maybe these are things intuitive to a salesperson...? Or maybe it's written for someone who just gets told what to create....?

[Jason Brinkerhoff · Rating 4 out of 5]

Better than the dummies book, but sorely outdated. New edition is out this week, going it will answer some questions.